• For any age dependent
• In every location
• Every day of the year
• At any time of the day or night
• Under any circumstance
• Usually on short notice

• Unexpected issues - illness, unreliable caregivers, school closures
• Predictable times - holidays, caregiver vacations, surgery
• Difficult to resolve situations - no family support, non-traditional work hours, loved ones who live elsewhere
• Designed to allow employees to get to work.

A summary of the benefit including examples of times you might need Backup Care Options are described on the flyer available here:

National Provider Network

The Provider Network includes thousands of in-home agencies and child care centers nationwide offering top quality providers.

Center-based care:

• 3,000+ child care centers
• Available close to work or home
• An active, structured environment with group/social interaction

In-home care:

• 2,000+ home healthcare and nanny agencies
• Care available 24-hours, weekend, overnight Dependent does not need to reside in the employee’s home

• Agencies/Centers are licensed, bonded and insured
• Caregiver screening includes;
  • State and National criminal background checks
  • Personal and professional references
  • Previous residences
  • DMV and credit checks
• Caregivers must meet rigorous quality standards
  • Training and service level expectations
  • CPR and First Aid trained

• Each benefit-eligible employee has a bank of 10 backup care days for personal use during the year –this year will be 5 days with program start date of 7/1/2008
• Individuals are encouraged to register in advance
• When care is needed, the employee will call the toll-free number and consult with Backup Care specialists
• The specialists will identify the most appropriate care provider within the network to meet the specific need
• The specialist will respond to the caller within an agreed upon time frame to discuss available options
• Backup care is then provided

Program Questions and Answers

Program start date is July 1, 2008

• All benefit-eligible employees are eligible for 10 days of care per calendar year.
• Employees will have 5 days this year July 1-December 31, 2008
• Co-pay applies when care is used:
  • Center-based care:  $15/day per child
  • In-Home care:  $30/day - up to 3 dependents
• There is no cost to register for the service
• Employees are billed for co-payment directly after the care is completed
• Money is never exchanged at the time of care

• Visit the Backup Care Options website
• Have the following information ready:
  • Employer: University of Virginia
  • First Name, Last Name, Home Zip
  • University ID, located on your ID badge and in the Integrated System self-serve